60 Freeman Street | Brooklyn, NY | M-F 9-6 | 718-389-8300




1. Definitions

In these terms:

“Assistance” means any installation, support or other ancillary work or services which the Company has agreed to supply to you in connection with the Goods.

“Company” means OFFHOLLYWOOD LLC

“Contract” means this agreement between you and the Company to supply the Goods subject to the terms and conditions set out in this agreement.

“Goods” means all products and equipment to be supplied under the Contract.

“Group Company” means any company which is a subsidiary of The Vitec Group plc.

“You/Your” means you, the purchaser of the Goods under the Contract.

2. Basis of Supply

2.1 The Company shall supply and you shall purchase the Goods in accordance with an order placed by you which is accepted by the Company. By placing an order for the Goods you shall be deemed to have accepted these conditions to the exclusion of any other terms and conditions set out or referred to in any other document or other communication used by either party in concluding the Contract.

2.2 By placing your order you acknowledge that you place no reliance on any statement which has been made or may be made concerning the order other than one made by the Company in writing.

3. Price and Payment

3.1 All prices are stated exclusive of any sales, use or VAT tax, delivery costs, and other levies, taxes or duties which may apply. 
You are responsible for assuring that the product can be lawfully imported to the destination country. You are the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. YOU MAY BE ASKED TO REMIT ANY SUCH CHARGES UPON DELIVERY OF THE PRODUCT.

3.2 Minimum Order Value is One Hundred Dollars ($100.00) unless otherwise agreed in writing.

3.3 Where payment has not been made at the point of order, payment is due 30 calendar days from the date of invoice. If payment is not made on the due date, the Company may in addition to all other remedies it has, suspend performance of the Contract and any other agreement with you and/or charge you interest (both before and after judgment) calculated at a daily rate equivalent to maximum legal interest rate applying from time to time.

4. Quotations

Any quotation remains valid for a period of 30 calendar days only unless otherwise stated in writing in such quotation and may be withdrawn at any time prior to the expiration of 30 calendar days absent the placement of an order.

5. Specifications

The Company reserves the right to alter the specifications of the Goods, where necessary, to comply with regulations or legal requirements or where such alterations do not in the Company’s reasonable opinion materially affect your expressed requirements.

6. Compliance

You are responsible for obtaining all consents, and for complying with all legal requirements necessary, to import into and operate Goods within any country other than the United States of America. In the event that the legal operation of the Goods requires any form of license, permit or other form of regulatory or governmental allowance you understand and agree that obtaining those permissions is your sole responsibility.

7. Despatch and Delivery

7.1 The Company will use reasonable endeavours to deliver on the dates or to any programme of dates agreed, but delivery dates cannot be guaranteed and time of delivery is not of the essence of the Contract. Company’s estimated processing and delivery time is 3 to 5 days.

7.2 The Company will deliver by the method of its choice unless otherwise agreed to the address specified by you. You will be responsible for the costs of delivery.

7.3 Any failure by the Company to make any one delivery shall not entitle you to terminate the Contract as to any remaining deliveries.

8 Title and Risk

8.1 The risk of any damage to the Goods shall pass to you on despatch from the premises of the Company or, where the Goods are to be collected by you, on you collecting the Goods from the Company.

8.2 Title to the Goods shall not pass to you until the Company or Group Company (as the case may be) has received (in cash or cleared funds) payment in full of the sums due from you:

(a) under the Contract;

(b) under any other contract the Company has with you; and

(c) under any other contract you have with a Group Company.

8.3 Until title to the Goods has passed to you, you shall:

(a) hold the Goods on a fiduciary basis as the Company’s Bailee;

(b) store the Goods separately from all other Goods held by you so that they remain readily identifiable as the Company’s property;

(c) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;

(d) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

(e) notify the Company immediately if you become subject to any of the events listed in clause 13; and

(f) give the Company such information relating to the Goods as the Company may require from time to time,

but you may resell or use the Goods in the ordinary course of business.

8.4 If before title to the Goods passes to you, you become subject to any of the events listed in clause 13, or the Company reasonably believes that any such event is about to happen and notifies you accordingly, then, provided that the Goods have not been resold, or irrevocably incorporated into another product, and without limiting any other right or remedy the Company may have, the Company may at any time require you to deliver up the Goods and, if you fail to do so promptly, enter any premises of you or of any third party where the Goods are stored in order to recover them, and you hereby give the Company permission to detach them from any other item(s) they are attached to.

8.5 In cases where the Company is entitled under clause 8.4 to require you to deliver up the Goods, the Company may also at any time, acting as agent for a Group Company, require you to deliver up Goods in respect of which title is held by that Group Company (“GC Goods”), and, if you fail to do so promptly, enter any premises of you or of any third party where the GC Goods are stored in order to recover them, and you hereby give the Company permission to detach them from any other item(s) they are attached to.

8.6 The Company may assign the benefit of clauses 8.4 and or 8.5 to any Group Company upon giving written notice to you.

9 Returns

9.1 You must carefully examine the Goods immediately upon receipt and notify the Company in writing of any defects within 7 calendar days of delivery, upon which the Company will advise you of what to do with the Goods.

9.2 If you do not notify the Company of any defects in accordance with clause 9.1 you will be deemed to have accepted the Goods. The Company will only accept returns of faulty or damaged Goods where the defect has been notified to the Company in accordance with clause 9.1.

9.3  The Company will not accept returns of any product without an RMA number; products received without an RMA number may be returned to the customer or the Company may levy an administrative charge in the Company’s discretion.  You have up to thirty (30) calendar days from the time you receive your item(s) to initiate a return of non-faulty goods and receive an RMA number.  If the item is returnable and you send it back in its original packaging, and if applicable, with all the accessories, manuals, documentation, and registration that shipped with the product, the Company will offer you a refund in the form of a check that is mailed to the address we have on file, or refund your credit card.  There is no restocking fee.  If the product is damaged in any way (including cosmetic damages like scratches) we reserve the right to deny a return and not provide a refund, or charge a repair or restoration fee of at least 10% of the original purchase price of the product.

10 Assistance

10.1 The Company may, at your request, provide Assistance to you in respect of the Contract. The cost of such Assistance shall be additional to the price due in respect of the Goods.

10.2 The Company may use persons other than its employees to provide the Assistance.

10.3 Where the Assistance involves the secondment of the Company’s designated personnel to you, they shall be subject to your direction, management, and control. You shall be responsible for all tasks performed by such personnel and the Company shall not be liable to you for any work which is performed negligently or otherwise unsatisfactorily by them. Nonetheless, if at any time during the Contract the performance or conduct of such personnel proves unsatisfactory, the Company shall take all reasonable steps to provide replacement personnel acceptable to you as soon as is reasonably practicable.

10.4 You shall ensure compliance with all applicable laws, regulations and regulatory requirements as regards business permits, licences or consents that may be required in relation to the Assistance. You shall provide such assistance as the Company considers reasonable in obtaining work visas and permits for the Company’s staff.

10.5 You shall take all precautions to safeguard the health and safety of the Company’s designated personnel whilst working at your premises, and shall ensure that all of your equipment shall at all times comply with all applicable laws, regulations, regulatory requirements and codes of practice.

10.6 Any equipment which belongs to you and which is used by the Company’s designated personnel, whether at your premises or elsewhere, shall remain at your risk and the Company shall not assume any responsibility or liability for the safety or security of such equipment.

11 Intellectual Property

11.1 All intellectual property rights associated with the Goods and in any illustrations, drawings and other documents supplied by the Company, remain vested in the Company.

11.2 All computer programs, software or firmware supplied by the Company are provided by means of a non-exclusive, revocable license to use on a specified machine, are to be kept confidential by you, and not to be further copied or divulged to any other party without the Company’s prior written consent.

11.3 You shall not remove, obliterate, delete from, add to, or otherwise alter trademarks and/or trade names affixed to the Goods and the Company asserts its full rights to control the use of its trade marks.

11.4 You shall not contact directly or indirectly any of the Company’s suppliers and/or manufacturers in order to seek a licence of any trade names or trademarks or patents if any, relating to Goods.

11.5 You will bring immediately to the Company’s notice any third party infringement of the Company’s intellectual property rights of which you become aware.

12 Limitation and Exclusion of Liability

12.1 The Company shall not be under any liability to you under the Contract or any collateral contract for any indirect loss and/or expenses, including loss of income, profits or contracts or for any incidental, indirect, special or consequential loss or damage of any kind whatsoever arising and whether caused by negligence, breach of contract or otherwise.

12.2 The Company’s maximum aggregate liability to you or any third party, in respect of any contract, whether arising under any indemnity, for any breach of its obligations under this Contract, negligence or otherwise, shall be limited to the price payable by you pursuant to such contract.

12.3 Nothing in this agreement or in any contract shall exclude or in any way limit either party’s liability for fraud or for death or personal injury caused by its negligence, or any other liability to the extent that such liability may not be excluded or limited as a matter of law.

13 Termination

If you (i) fail to make any payment when due under this Contract or any contract with a Group Company; or (ii) become insolvent, have a receiver, administrative receiver, administrator or manager appointed over all or any part of your assets or business, make any composition or arrangement with your creditors, take or suffer any similar action in consequence of debt or an order for resolution is made for your dissolution or liquidation (other than for the purposes of solvent amalgamation or reconstruction); (iii) exceed the credit limit, if any, specified by the Company from time to time; the Company shall have the following rights at its option without incurring any liability, which rights shall be cumulative and shall not prevent the Company from also claiming damages and pursuing any other rights and remedies available to it:

13.1 to terminate this Contract;

13.2 to cancel any undelivered or uncompleted portion of the contract and stop any Goods in transit;

13.3 to cancel any other contract with you; and

13.4 to demand immediate payment of any outstanding amounts which shall thereupon become due and payable.

14 Limited Warranty

14.1 In some instances the Company provides a limited warranty in respect to the Goods. In such a case the Company warrants, to the original purchaser only, that the Goods will be free from defects in materials and workmanship under normal and proper usage for a period of one (1) year from the date of purchase. The warranty period may be longer as required by law in certain jurisdictions. The Company makes no other express or implied warranty whatsoever unless specifically agreed in writing. Any warranty will be subject to the terms and conditions in this clause 14.

14.2 Company’s obligations under this warranty and the sole remedy for its breach are limited to repair, at its manufacturing facility, of any part or parts of its products which prove to be defective; or, in its sole discretion, replacement of such products. All returns of defective parts or products must include the product model number and serial number, and must be made through an authorized Customer Service Center. Authorized returns must be shipped prepaid. The warranty provided herein does not cover charges for labor or other costs incurred in the troubleshooting, repair, removal, installation, service or handling of parts or complete products. All claims under the warranty provided herein must be made within thirty (30) days from the date of discovery of the defect, and is further subject to the terms and conditions set forth below. Failure to notify Company of a warranted defect within thirty (30) days of its discovery voids Company's obligations hereunder.

14.3 The warranty cannot be assigned, except with the prior written agreement of the Company.

14.4 Goods claimed defective must be returned to the Company or its authorized agent, freight pre-paid.

14.5 If any defective Goods (or part) has been superseded and cannot be repaired, replacement will be made with a current model of the same quality and equivalent function.

14.6 This warranty does not cover any damage, defects or costs caused by: (1) modification, alteration, repair or service of the Goods by anyone other than the Company or its authorized representative; (2) physical abuse to, overload of, or misuse of, the Goods, or operation of the Goods in a manner contrary to the instructions accompanying the Goods; (3) any use of the Goods other than that for which it was intended, misuse, neglect, accident, improper or inadequate maintenance, corrosive environments, environments containing airborne contaminants (silicone, aluminum oxide, etc.), or excessive thermal shock; (4) shipment of the Goods to the Company for service; any installation or operation of the Goods other than in compliance with applicable building, mechanical, plumbing and electrical codes. This warranty is voided if the serial number of the product has been altered, defaced or removed.


14.8 The warranty period will commence on the date of delivery to you of the Goods.

14.9 The Company guarantees any repairs undertaken by the Company for a period of three (3) months from the date you are notified that the repair has been completed. This guarantee covers only the specific repairs carried out by the Company and does not extend the warranty period as to the Goods otherwise.

14.10 If you are a consumer you have certain legal rights in relation to the Goods, and those rights are not affected by this Warranty.

14.11 High Risk Activities

You acknowledge that the Goods are not fault tolerant and is not designed, manufactured, or intended for use or resale as control equipment in hazardous or high risk environments and activities requiring fail-safe performance (such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems) in which the failure of the Goods could lead directly to death, personal injury, or severe physical or environmental damage. You agree not to use or allow the use of the Goods or any portion thereof for, or in connection with, any such environment or activity.

15 Indemnity

Purchaser hereby indemnifies and agrees to hold harmless Company and its respective members, directors, officers, agents, employees, representatives, successors and assigns, and any Group Company from and against any and all losses, claims, damages, expenses or liabilities of whatever form or nature (including reasonable attorneys' fees and other costs and expenses incurred in connection therewith) which they, or any of them, may sustain or incur in (including in settlement) any action, claim, suit, proceeding or settlement by any person, organization or governmental entity or agency, or otherwise resulting, in whole or in part, from: (i) Any claim of a third party that the indemnifying Party misrepresented its authority or made any contractual commitment not expressly authorized under this Contract; (ii) The handling, storage, sale or distribution by the indemnifying Party of the Goods or information relating thereto; (iii) The failure by the indemnifying Party to perform or comply with its obligations under this Contract; and (iv) The conduct of the operations of the indemnifying Party.

16 Force Majeure

The Company shall not be responsible or liable for its failure to perform its obligations, if such failure is beyond the control of the Company, or beyond the control of the suppliers of the Company, whether caused by acts of God, unavailability or shortages of materials or energy necessary to produce and/or deliver the Goods by usual modes of transportation, fire, flood, wars, embargo, strikes, labour disputes, explosions, riots, of laws, rules, regulations, restrictions or orders of any governmental authority, or any other cause, other than financial, beyond the control of the Company or its suppliers.

17 Governing Law

The validity, performance and enforcement of this Contract shall be governed by and construed in accordance with the laws (other than the conflict of laws rules) of the State of California. The state and federal Courts of California shall have exclusive jurisdiction to adjudicate any dispute which may arise in connection with the Contract.

18 Waiver

The failure of either party to enforce any term of or right arising pursuant to this agreement does not constitute a waiver of such term or right and shall in no way affect that party’s right later to enforce or exercise the term or right.

19 Severance

19.1 If any court or competent authority finds that any provision of this Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this agreement shall not be affected.

19.2 If any invalid, unenforceable or illegal provision of this Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.


Privacy Policy



As part of The Vitec Group plc, CSNY/OffHollywood observes all applicable statutory data protection requirements and is aware of the fact that particularly sensitive handling of all personal data sent to the Vitec Group plc or any of its subsidiaries by the users is highly important to them. With this privacy policy, Teradek, as part of the Vitec Group plc, would like to inform you about how we process your personal data.


Data Controller:  Who we are

As a subsidiary of The Vitec Group plc, we sell our products and provide services to our customers throughout the world.  CSNY is the data controller for your information.


Personal Data We Collect And How We May Use It


  • Introduction

Among other things, personal data is understood to mean information such as your name, address, e-mail address, and any other information that may identify you. We collect personal data only if, only to the extent that, and only for the purposes for which you provide us with this data of your own accord, for example, within the framework of a registration or sale. More specifically, we use your personal data for advertising purposes only if you have expressly given us your consent to do so. Your personal data will not be passed on to third parties without your express consent. Only within the framework of applicable legislation, or if we are obligated to do so by a court decision, shall personal data be transmitted to government institutions and authorities entitled to receive information.

Insofar as we commission third parties to fulfill individual tasks and services for us, their access to your personal data is limited to the extent necessary for the fulfillment of their tasks. These service providers are obligated to process your personal data in accordance with this privacy policy and applicable data protection laws.


  • What information we collect

From our customers

We will collect personal information including name and contact details, such as address, email and phone number; also, with your explicit permission, certain pieces of sensitive information.

We collect details of ethnicity for diversity and monitoring purposes.

Financial information such as bank and direct debit requests together with subscription history will be maintained.


We will collect all personal information required to comply with employment legislation, including, where necessary, sensitive information. This may include medical information and where additionally appropriate we will perform a criminal record search. To prevent discrimination, and ensure diversity, we shall request information from the Data Subject on religion, sexuality and ethnicity.


In order to prevent and detect crime, and to ensure the safety of our customers and staff, we operate CCTV systems at our various locations. These cameras record footage in real-time and are operated and controlled by our own staff; monitoring and recording does not take place in any changing room and toilet areas.


Anonymous user data is recorded when visiting our website, please see the section on cookies and Google Analytics below. No data is purchased or shared with any third parties.


We do not deliberately establish contact with children under 18 years of age, or 14 years of age in Korea, or collect their personal data. Our website is not directed at children and is not intended for collecting children’s data. If you believe that we have mistakenly or inadvertently collected such information via our website, please contact us via the address provided below, so that we can immediately delete this data from our servers.

Parents and guardians should be actively involved in their children’s Internet and cell phone usage.


Why we need your information

On offhollywoodny.com, personal data is collected in order to perform various transactions such as:

  • Product or service orders, activations, and registrations:  we need your information to fulfill our obligations under purchase agreements or service orders.  Personal and financial information is essential to manage ongoing subscriptions and payments.
  • Creation of profiles and verification of users:  we need your information to ensure you are the person creating a profile.
  • Requests for information:  we need your information to ensure you are the person requesting information from us.
  • Marketing or support subscriptions: by understanding customers’ interests and preferences we can provide our valued customers with targeted communications (direct mail) and concessions and other additional benefits.  Personal and financial information is essential to manage ongoing subscriptions and payments.
  • Participation in contests or surveys:  we need your information to contact you if you win a prize or if we need to follow up on a survey.
  • Human resources, payroll and finance:  To comply with employment legislation and ensure that all staff working within the organization are qualified, competent, vetted and receive ongoing training.


The collection of personal data is carried out via Google Analytics which is an automated marketing tool that manages campaigns and analyzes client interests. Google complies with the requirements of the EU General Data Protection Regulations.

For more information about this, go to https://privacy.google.com/businesses/compliance/


How we process your Information or share it

We will only use your personal information for the purpose for which it was given, we will not keep it for longer than is necessary and will destroy the information securely according to our formal retention policy.

Unless a valid reason exists to retain longer, customer records are usually deleted 12 months after their subscription has expired. All all other records are retained for 7 years after the last official action. Job application files for unsuccessful applicants are destroyed after 12 months of the decision being made.

In order to process orders, payments and financial transactions we use trusted and authorized secure third-party websites. Personal or sensitive information is not held or shared with third parties.

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.  


Where we store your information

Your personal information will be hosted securely within the United States. We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, we may process or store information in the United Kingdom on behalf of our international subsidiaries and affiliates.  If we transfer your information to a data processor, for example, an email broadcast company to assist us in keeping you up-to-date with announcements, news and information, and they are located outside of the United States, we shall take all reasonable steps to ensure that your information is protected as if we hosted it ourselves.


Marketing, Consents and Permissions

Via our newsletter, we inform you about our company, our services, and workshops. If you want to receive the newsletter, we require you to provide a valid e-mail address as well as information allowing us to verify that you are the owner of the specified e-mail address, or that its holder agrees to receive the newsletter. Further data is not collected. This data is only used to send the newsletters and will not be passed on to third parties. Upon subscription to the newsletter, we store your IP address and the date of the subscription. This only serves as proof in case a third party abuses an e-mail address and subscribes to the newsletter without the knowledge of the entitled party.  You have the right to withdraw, amend or change your consent for data storage and storage of the e-mail address as well as its use for sending the newsletter at any time. You may do this via a link at the end of each individual newsletter itself or by contacting us, using the contact details provided below.


Server Log Files

When you visit this website, the web server automatically records log files that cannot be attributed to any person in particular. This data includes, for instance, the browser type and version, the operating system used, the referrer URL (previously visited website), the IP address of the requesting computer, the access date and time of the server request, and the file request of the client (file name and URL). This data is only collected for the purpose of statistical analysis. The better we understand your wishes, the faster you can find the desired information on our webpages. The collected data is not passed on to third parties, neither for commercial nor non-commercial purposes.


Integration of Social Network Plug-ins

On offhollywoodny.com, social network plug-ins may be integrated on individual pages (e.g., Like button, Share button). Social networks include Facebook, YouTube, or Twitter. When accessing a page on Teradek.com containing such a plug-in, your browser establishes a connection to this social network. The content of the plug-in (the button) is then provided by the servers of this social network. In principle, these servers can thus track your visit to this page (in some cases including by means of cookies created during your visits to this social network).

If you click on the plug-in and are simultaneously logged in to the social network, data might be sent to this social network by your browser, and the social network may associate it with your user account. To find out what data is sent in the process and how the social network handles it, please refer to the privacy notices of the respective social network. These will also offer information regarding different settings for protecting your privacy. If you are not logged in, you are usually given an opportunity to log in or register and create a user account.

If you wish to prevent your social network from collecting data about you, you can log out before and delete any cookies of this provider. If you do not have an account with a social network, no data is transmitted.


Cookies and Website Tracking

On this website, we use analysis systems which serve to measure and analyze the visits to our website. We use your IP address with a view to collecting data, including about the pages visited on Teradek.com, your browser, and your computer.

In addition, cookies are also issued. A cookie is a small file that is stored on your computer when you visit a website. If you visit the website again, the cookie indicates that this is a repeated visit. The cookie contains a unique number and, in some cases, a date. The cookie contains no personal information. The cookie is not suitable for identifying you on third-party websites, including the websites of the analytics providers.

You can configure your browser so that acceptance of cookies is, in principle, denied or you are notified before a cookie is stored. For more information, see the user manual of your Internet browser. Alternatively, you can visit the website WWW.ABOUTCOOKIES.ORG, where you will find step-by-step instructions on how to control and delete the cookies in most browsers.

We do not use IP addresses or cookies to personally identify you. We use the systems with a view to increasing the efficiency of our website and marketing. When you use this website, cookies may possibly also be stored on your PC or other terminal by third-party providers. You can prevent the setting of these cookies by disabling acceptance of third-party cookies in your Internet browser.


Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses what are called “cookies” – text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website is generally transmitted to and stored on a Google server in the U.S. However, if IP anonymization is activated on this website, your IP address is first abbreviated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to and abbreviated on a Google server in the USA. Google will use this information on behalf of the operator of this website to analyze your use of the website, to compile reports about website activities and to provide further services related to the use of the website and the Internet to the website operator. The IP address transmitted by your browser in the context of Google Analytics is not associated with any other data held by Google. You can prevent cookie storage by selecting the appropriate settings in your browser software; however, please note that, in that case, you may not be able to use all features of this website to their full extent. Additionally, you can also prevent Google from collecting the data created by the cookie and related to your use of the website (including your IP address) as well as from processing this data by downloading andINSTALLING the browser plug-in available.

You can find more information about this HERE or on this PAGE (general information about Google Analytics and privacy). Please note that, on this website, Google Analytics was extended by the code “gat._anonymizeIp();” to anonymize IP addresses, with the last octet being deleted.


Links to Third-Party Websites

The website may link to other websites or resources over which the Vitec Group plc has no control (“external websites”). These links to external websites are not to be understood as an agreement, consent, or recommendation on the part of the Vitec Group plc. By accessing and/or using this website, you acknowledge that the Vitec Group plc merely provides these links and is not responsible for their content. The use of external websites is subject to the terms of use and privacy policies found under the link to the external websites. If you leave our website, we recommend you to be mindful of the fact that you are no longer on the webpages of the Vitec Group plc, and to read the privacy policies of these external websites before disclosing your personal information.


Global Customers -- Your Rights Under GDPR

The GDPR May 2018 provides individual rights to EU citizens which are listed below for your convenience. If you are an EU citizen:

  • You have the right to be informed about how we ensure the ‘fair processing of your information’ and transparency of what we do as stated in this Privacy Policy.
  • You have the right to access a copy of the personal information we hold about you by making a Subject Access Request (SAR) in writing or by email to Teradek for attention of the Data Protection Officer. Full contact details are provided at the end of this Privacy Policy.
  • You have the right of rectification to amend or update your personal information and ensure we maintain accurate and up to date records and or data about you.
  • You have the right to erasure, also known as ‘the right to be forgotten’. The broad principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing by Teradek.
  • You have the right to ‘block’ or suppress the processing of your personal data. Processing of your personal information may be restricted in the event it is no longer essential to support the use of services provided to you and or not part of any contractual, legal or financial requirement to do so. Teradek is permitted to store the personal data, but not further process it. Teradek may retain just enough information about you to ensure that any restriction is respected in future.
  • You have the right for data portability which allows individuals to obtain and or reuse their personal data for their own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.
  • You have the right to object to the processing of your personal information based on legitimate interests or the performance of a task in the public interest or exercise of official authority including profiling activity, direct marketing including profiling activity; and processing for purposes of scientific and or historical research and statistics.
  • You have right to be made aware of any automated decision-making, that made without any human involvement, and or profiling of your personal information by Teradek.

For all Data Protection matters including Subject Access Requests please contact us at info@creativesolutions.io



If you are unhappy with how we have processed your personal information please firstly contact the Data Protection Officer listed above; if you are still unhappy you may contact the following:

Information Commissioner's Office (for UK customers)

Wycliffe House Water Lane Wilmslow Cheshire, SK9 5AF

Helpline: 0303 123 1113 (local rate) or +44 1625 545 745

Or (for EU customers)

The European Data Protection Supervisor with online access to its web complaint form at https://edps.europa.eu/node/75.


Changes to this Privacy Policy

We reserve the right to change this privacy policy at any time in compliance with applicable data protection legislation.  If we make significant changes, we will notify you of the changes through our websites or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.



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